FAQs Archive

Q: What should I do if my street or road is under construction?

If you are aware that your road will be under construction, please give us a notice ahead of time. This way we will be able to prepare your irrigation system for any potential damage and make sure things are still running smoothly.

Q: How do I receive my bill if I haven’t prepaid?

If you choose not to prepay, all bills will be sent through email once the job is complete. You will also receive a statement at the end of each month via email or a physical letter, indicating what you owe.

Q: What should I do if my system isn’t working properly?

Contact us ! We specialize in irrigation repair and have a knowledgeable team of technicians with years of experience. We will be able to pin-point the issue and determine the necessary repairs. If you know ahead of time your system isn’t functioning (for example before your spring start up service) please give us a heads up so we can allocate additional time to make the necessary repairs. Please Note: Repairs done during a routine maintenance service will have an additional labor + parts charge.

Q: How will I be notified of my scheduled service?

Once a date is scheduled, we will send you an email/text to notify you of your scheduled date. Any further communication including time changes, date changes, or day of notifications we will use text, email, and phone calls.

Q: My scheduled service date doesn’t work for me, what do I do?

Contact us ! We try to work with all our customers to find a date that works best for them. However, if you chose to cancel your scheduled service date, we reserve the right to charge a rescheduling fee . In addition, we cannot guarantee when we will be able to make it back to perform the service. Feel free to reach out to us at info@greenoasis.co or call/text 715-832-0800.

Q: Can I choose a date for my startup, blowout, or repair?

We aim to be as flexible as possible with our customers. In order to make our services cost effective for everyone, we schedule services based on location. We can sometimes reschedule but make no guarantees for a specific date. Due to re-routing expenses and time involved; we may charge a reschedule fee for appointments that need to be changed.

Q: Do I need to be home while an irrigation service is being performed?

You will not need to be home as long as we have access to your system (including the controller). During Spring start-ups we will need the water turned on if possible and with lake systems, we may need access to the electrical panel . If the power is off, we will stop by and take care of it even if you’re not able to be there! Fall blow-outs for your system will be similar, but instead of turning on the water, you need to make sure the water is off . The only situation this will not apply to is during more in-depth system repairs . We may need you home to help locate areas of concern, approve certain repairs, system questions, etc.

Q: Can I choose what time my service will be performed?

We allow all customers to specify an “ AM ” or “ PM ” appointment. We do our best to be there within that time frame, but due to unseen circumstances, we cannot always make it at a specific time.

What should I do if my street or road is under construction?

If you are aware that your road will be under [...]

What should I do if my street or road is under construction?Green Oasis2024-03-14T13:34:38+00:00

Is it worth having a full irrigation maintenance program (spring start up, mid-season check, fall blow out) or can I choose which services I want?

We always allow flexibility for our customers to choose which [...]

Is it worth having a full irrigation maintenance program (spring start up, mid-season check, fall blow out) or can I choose which services I want?Green Oasis2024-03-14T13:31:39+00:00

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